Yes! You can meet with a team member virtually or by phone to go over documents, complete forms, or get help with coverage-related questions.

Licensed agents are often in back-to-back client meetings. Our MereCare Team is trained to handle service issues, intake, and follow-up, so you’re not waiting or left without help. If something requires licensed advice, we’ll make sure your agent is looped in.

No. They are not licensed to give plan advice or enroll you in coverage. But they’re highly trained to assist with your onboarding, forms, scheduling, service issues, and general support.

They cannot give plan recommendations, quote prices, make changes to your policy, or provide tax or legal advice. But they can support nearly everything else, making your experience as smooth as possible.

No worries—we use detailed internal notes so that any team member can help without you needing to repeat yourself. You’re in good hands, no matter who you speak with.

Not at this time. All appointments are held virtually or by phone for convenience and flexibility.

Resolution times vary based on the issue and the carrier involved. While we can’t guarantee how long a solution will take, we strive to keep you informed every step of the way. Our team strives to respond to all missed calls or messages within 24 business hours or sooner.

Yes. We often check in to make sure your application or policy was processed, to help with any next steps, or to gather documents if needed. You’re never left to figure things out on your own.

The MereCare Team is available Monday–Friday, 8am–8pm ET. You’re always welcome to leave a message or email us, and we’ll respond during business hours.

Yes—we can help you understand your bill, connect with the insurance company, and figure out what steps to take if something doesn’t look right. While we don’t make the final decisions, we’ll walk you through the process and advocate with you.

At Mere, we’re real people helping real people—and while our team is highly trained, we’re still human. Mistakes can happen. One of our core values is integrity, and that means owning errors, fixing them quickly, and keeping you informed every step of the way. If something feels off, please let us know, we will do what we can to make it right.

The 4th quarter is our busiest time of year, with Medicare Annual Enrollment, Marketplace Open Enrollment, and Group Benefits Open Enrollment happening at the same time. We work hard to have a real person answer your call—no phone trees, no endless button-pushing (we can’t stand that either!).

That said, response times may be a little longer during this season. Please be patient with us, we’re committed to giving every person the time and attention they deserve, including you. We appreciate your grace as we serve others just like we’ll serve you.

We’re multilingual and always learning! While every team member speaks English, many also speak Spanish or more than two languages. Learning is one of our core values—and every day, our team spends dedicated time strengthening their communication skills so we can serve you better.

If you ever need clarification or a follow-up, we’re happy to help. We’re real people committed to helping you feel heard and supported.